How Long Can I Return an Item? TheVacuumCenter.com return policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
What Can I Return? Not all items are eligible for a return. Returns must meet the following conditions:
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You must Contact Us at firstname.lastname@example.org to request a return within 30 days from the date of order shipment.
Opened packages are not eligible for a return or refund.
Proof of purchase from TheVacuumCenter.com
You are responsible for return shipping costs.
Certain items are excluded, and may not be returned. See Exempt terms below.
Exempt From Returns: Several types of products and items are exempt from being returned.
Used items or parts.
Damaged or worn items or parts.
Opened package items are non-returnable.
Reconditioned Kirby Vacuums are non-returnable.
Reconditioned Rainbow Vacuums are non-returnable.
Downloadable software products
Gift cards are non-returnable.
There are certain situations where only partial refunds are granted (if applicable); Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exempt From Refunds:
Used items or parts are non-refundable.
Damaged or worn items or parts are non-refundable.
Opened package items are non-refundable.
Reconditioned Kirby Vacuums are non-refundable.
Reconditioned Rainbow Vacuums are non-refundable.
Gift cards are non-refundable.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1340 Wall Road Wake Forest North Carolina US 27587.
Gifts Only the original purchaser is eligible for a credit or refund for a returned item. Recipients of a gift are not eligible for a credit or refund.
Return Shipping To return your product, you should mail your product to: TheVacuumCenter.com Returns Department, 1340 Wall Road Wake Forest North Carolina US 27587
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Authorization: In order to be able to receive a refund, you must contact us for an RMA Number via phone 919-263-1307 or email email@example.com within the applicable time periods set forth above. If you do not contact us to obtain an RMA Number within the applicable time period, your purchase will be final and no refund will be allowed. In addition, all returned items must be received by us within ten (10) business days after the RMA Number was issued in order to be eligible for a refund. If the product is not received by us within such time period, your purchase will be final and no refund will be allowed.
Wrong Item: If, upon receipt of your order, you find that your order is incorrect due to our mistake (i.e., we shipped a product not ordered by you or we failed to ship a product ordered by you), we will send you the correct item at no additional charge. You must notify us via email or phone within seven (7) days of the date the item is delivered to the shipping address you provided us with (as shown by our delivery confirmation/tracking information) if this is the case. If you do not notify us within such time period, you are agreeing that your order was correct in all respects. If applicable, we may request that you return any incorrect item shipped to you at our cost, which you agree to do at our request.
Lost Orders:You must notify us within thirty (30) days of the date of purchase if you do not receive your product(s). If you do not contact us within thirty (30) days of the date of purchase, you are agreeing to accept the charges that occur and you are agreeing that you will not place a chargeback. Notwithstanding the foregoing, risk of loss passes to you when we deliver your package to the USPS or UPS addressed to the shipping address you have provided us. Please note that, in most cases, items are shipped without a requirement for a signature upon delivery. Please contact us prior to placing your order if you would like to require a signature upon delivery (additional fees may apply).
Damaged Items: If you receive a damaged package upon initial delivery, we ask that you do not accept it. If you receive a damaged or defective product, please contact us for instructions.
Warranties: TheVacuumCenter does not provide warranties or warranty service. Please contact the manufacturer for warranty questions. Shipping on all warranty items/claims must be paid for by the customer.